![]() The alternative is that there is an issue with your internet in some manner. Unfortunately, there is very little you can do about this, and you will have to wait until Netflix resolves the problem (they are usually quick to respond). It is very unlikely, but there could be something wrong with Netflix’s systems. Solving it can come down to one of two problems. Regardless of how it comes about, there is a clear issue getting the video you want and you need a solution. Netflix says you will be able to transfer your profile - containing things like your watchlist and streaming history - if you start your own membership or join someone else's account.Not being able to connect to Netflix can manifest in several ways, with either the browser itself being apparently unable to connect to the internet or a crash in the application along with a notification about the connection failure. If you are using the Netflix account of someone you don't live with:Īfter the changes take effect for Australian users, you might get a message when you log in asking you to create your own account or join someone else's using paid sharing. Within a household, the number of devices that are allowed to stream Netflix simultaneously will still depend on which level of subscription the account holder has - the tiers allow between one and four devices to be streaming at any one time. The company says if the primary account holder is travelling or lives between different homes, they shouldn't need to verify their personal devices unless they are away from their primary location "for an extended period of time". This code will be sent to the account owner, and when typed into the device it will provide access to the account for up to seven consecutive days. If you are travelling and want to sign in to Netflix on a TV or device which is not yours, it is believed you will be able to request a temporary code from the service when signing in. Netflix is calling this paid sharing, and while the company says it won't automatically charge you if you share your account with someone who doesn't live with you, that person will likely be told to create their own account or join yours for the extra fee. In New Zealand the fee is $NZ7.99 ($7.27) a month per subaccount, so it is expected to cost roughly the same amount in Australia. If you have a Standard or Premium Netflix plan and want to add people who do not live with you to your account, you will need to pay an extra fee to add up to two subaccounts. When the changes come to Australia you will need to set a primary location for your Netflix account, which the company says ensures "that anyone who lives in their household" can use the service. Let's take a look at how things compare for account owners and other account users. What does it mean for my Netflix account? Netflix rolled out the changes in Canada, New Zealand, Portugal and Spain today, and will launch them in Australia soon. Netflix accounts will remain shareable within a household, but soon an extra fee will need to be paid if an account owner wants to share their account with people outside of their household. It is a big move for the company because it is still common for people in Australia who don't live together to share their streaming-service passwords - despite it technically being against streaming companies' terms of service agreements. The company is changing its service so it is more difficult for account owners to share a Netflix account with people who do not live in the same home. Let's take a look at how the changes will impact Australian users, and how things got to this point. It comes as the company says more than 100 million households have shared passwords with people they do not live with. Streaming giant Netflix says its crackdown on users who share their accounts with people outside of their immediate household will hit Australia "in the coming months".
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